Frequently Asked Questions

Do I receive a notification of payment?

Yes. You will be sent a text message to alert you as soon as a payment is made. Payments are delivered on a weekly, fortnightly or monthly basis, so you always know what to expect, and when.

Do I receive a payslip?

Yes. As with any PAYE scheme, Maxipay ensure that you receive a payslip for every payment delivered to your account – helping you keep track of what you are receiving. You can decide whether you would prefer to have the information posted or emailed to you, but we make sure that however you chose to receive it your payment details are kept confidential and come directly to you.

What do I do about expenses?

The rules regarding expenses are quite complicated and only certain people can claim expenses if any at all. If we approve that the terms and conditions at your assignment allow you to claim expenses you can do this by completing a claim form with details of all the claimable expenses, alternatively you can input your expenses on line. Receipts are needed for all expenses. Some of these expenses can then offset against your employment income, reducing the tax that you pay, tax relief on other expenses can then be claimed at year end.  Please note, expenses are not paid in addition to your total gross payment, they are a tax free sum within your payment.

Do I receive any benefits?

If you are using our employed service (Ducas Ltd) you will receive all the statuary benefits that you’d expect as an employee, such as sick pay, maternity/paternity leave and holiday pay.

How is holiday pay calculated?

Holiday pay is accrued at 12.07% of your taxable income. This is equal to 20 days holiday per annum, plus eight days of bank holiday. Holiday pay is claimed by submitting a holiday claim form to us. The holiday pay will then be processed and paid at the same time as your regular wages.  Holiday pay is only paid if you are using our employed service.

We're for you, whatever you do
Whether a plumber, vet, architect or nurse, Maxipay can provide a service to suit your needs.

Our expert teams work alongside you to decide upon the service best suited to your requirements, and we are with you every step of the way.

For more information, or to speak to a member of the team contact us now